Why Shopping at The Big Screen Store Beats Best Buy, Costco, and Amazon

When it comes to buying a new TV or soundbar, the product you choose is only part of the story. The shopping experience is just as important. At The Big Screen Store, you don’t just get low prices and great products—you get expert guidance from seasoned professionals.

Compare that to Best Buy, where you’re lucky to find someone in a blue shirt to help, and even luckier if they know what they’re talking about. At warehouse clubs like Costco, there’s no one to help at all—it’s just pallets of TVs and soundbars in cardboard boxes. And Amazon? You’re left on your own, relying on reviews that may or may not be real.

At The Big Screen Store, the difference is clear. Take Josh, one of our sales pros in Towson, MD with more than 25 years of experience. Watch how he walks a couple through the difference a Samsung soundbar makes when paired with a Samsung TV. Here’s what that in-store experience sounds like—verbatim.

Samsung Q-Symphony Explained: Clearer Dialogue and Better Sound

Josh (Salesperson):
“Reason why you're doing that is because the background noises are overwhelming the dialogue. Samsung has technology where the TV now tells the soundbar loose dialogue in spots where it would be difficult to hear it. It's called Q Symphony. Samsung is the only TV brand the TV and the bar work together. So one remote does everything. It's the best thing you can do when you buy a Samsung TV is add to it. So I'm going to show you a quick boring demonstration of why you should have symphony.”

Commentary: Notice how Josh doesn’t just throw jargon at customers. He explains what the technology does in everyday terms: clearer dialogue, one remote, less hassle. This isn’t the kind of explanation you’ll hear at Best Buy, where staff are often part-time and trained to push boxes, not educate customers.

Why Samsung Soundbars Make a Big Difference

Josh:
“Now, sound today is not about how loud it can be. It's not about, you know, scaring your neighbors. It's not about waking up all the animals in the house. It's about basically being able to watch TV at a lower volume and not keep the whole house awake. If you're trying to watch 16 channels of sound and all you have are two speakers, you're going to have to crank it to be able to hear the dialogue. And when any background noises come in, they're going to be too loud.”

Customer:
“Is that on any TV?”

Josh:
“That's on any TV you buy in the world today. And that's not TV's problem. It's the signal...”

Commentary: Instead of leaving customers confused, Josh breaks down how TV signals and speakers really work. This is the kind of expertise you just won’t get if you’re shopping at Costco or Sam’s Club. There, you’re on your own with zero guidance.

Samsung TV and Soundbar Demo: Netflix’s Our Planet

Josh (demoing Netflix’s Our Planet):
“This is the opening scene of a show called Our Planet on Netflix... Because all we have are the TV speakers, we're going to turn this to 45...”

[Demo plays – TV speakers only]

Josh:
“All right. So, that is a beautiful picture, but if you had your eyes closed, you'd have no idea what's going on because all you have are the two speakers in the TV. Now, at a much lower volume... with the soundbar, your experience is completely different.”

[Demo plays – TV + Samsung Q-Symphony soundbar]

Customer:
“Oh wow.”

Josh:
“Now, not only is the color of that bird the most accurate... your audio experience is allowing you to experience atmos effect because you have the right electronics. The biggest selling point is dialogue clarity.”

Commentary: This is the power of seeing and hearing a Samsung Q-Symphony demo in person. On Amazon, you can’t hear the difference. At Costco, there’s no setup to compare. At The Big Screen Store, we show you exactly what you’re missing.

Best Place to Buy a Samsung TV in Maryland and Virginia

Customer:
“I bought a Bose system from you years ago. Can I hook that up to this TV?”

Josh:
“You can, but you're going to have the same issue... Your Bose system, although one of the best in 2014, is a dinosaur. I replaced every Bose system I had in my house... because of the dialogue clarity difference.”

Commentary: Here Josh does something you’ll rarely see at Best Buy: he acknowledges the customer’s investment in good equipment, but explains why it’s outdated and how Samsung’s new system solves problems they didn’t even know could be solved.

This is why The Big Screen Store is the best place to buy a Samsung TV in Maryland and Virginia—you’re not just buying a product, you’re buying expertise and real-world demonstrations.

Samsung TV vs Best Buy, Costco, and Amazon: What’s Different?

• Best Buy: Inconsistent staff knowledge, often rushed or unavailable.

• Costco / Warehouse Clubs: No staff guidance at all—just pallets of TVs and soundbars.

• Amazon: No expertise, no demo, no installation help—just guesswork.

• The Big Screen Store: Expert staff with 20+ years of experience, hands-on demos, local delivery and installation, prices as low or lower than the big-box competition.

Why Visit The Big Screen Store Before You Buy

1. See and Hear the Difference – Watch Josh’s demonstration above. There’s no substitute for experiencing it in person.

2. Expert Guidance – Our sales professionals explain technology in plain English.

3. Better Value – Prices the same or lower than Best Buy, Costco, and Amazon, but with service they can’t match.

4. Local Support – Fast delivery, professional installation, and ongoing support from local experts.

The Bottom Line

If you’re considering a new Samsung TV or soundbar, don’t leave it to chance with Best Buy, Costco, or Amazon. Come to The Big Screen Store. Experience the technology in person, get advice from true experts like Josh, and walk away confident that you made the right choice.

Because when it comes to picture, sound, service, and price—no one beats The Big Screen Store.

👉 Visit one of our 11 Maryland and Virginia Big Screen Store locations today and experience the difference for yourself.