Included with every TV we sell
Free. Forever.
When your TV stops cooperating, you don't need a chatbot or a $99/year warranty plan. You need someone who actually knows your TV. That's what we do — for as long as you own it, at no cost, with no expiration.
What you get
Real humans, factory-trained
Every call is answered by a TBSS TV consultant who's been factory-trained by Samsung. Not a call center. Not a script.
Help with the whole setup
Not just your TV — anything you've connected to it. Soundbar acting up? Streaming device won't sync? Cable box arguing with your remote? We help with all of it.
No fees, no expiration
Lifetime means lifetime. As long as you own the TV, you can call us. No annual renewal, no service tier, no upsell.
On every TV we sell
You don't sign up. You don't add it to your cart. It's already included on every TV purchased from any of our 11 stores.
Why this matters
Big-box and warehouse retailers will sell you a TV at a competitive price, then route you to a generic call center if something goes wrong — usually after pitching you a paid protection plan. We do it differently.
When you call us, you reach the same showroom where you bought your TV. The person on the other end of the line knows the model, knows the menus, and has probably set up a few hundred of them. The fix is usually a 90-second conversation, not a service ticket.
That's the difference between buying a TV and buying a TV from a specialist.
How it works
Call your store
Call the location where you bought your TV — or whichever is closest. All 11 numbers are below.
Talk to a real consultant
You'll reach a factory-trained TBSS consultant. Tell them what's going on. They'll walk you through it.
Get unstuck
Most issues are solved on the first call. If yours needs more, we'll figure out next steps with you — including a service call if it's a hardware problem.
What we hear most often
If you're reading this because something's wrong right now, here are the three calls we get most — and yours is probably one of them. We can almost always solve them on the phone in a few minutes.
"My TV won't turn on"
Usually a power, remote, or HDMI-CEC issue. A few questions and we'll know which.
"There's no picture"
Almost always an input or source-device issue. Quick to walk through.
"There's no sound"
Often a soundbar, ARC, or audio-output setting. We've seen every version of it.
Call your store
Find the location where you bought your TV — or whichever is closest. We'll take it from there.
Lifetime Tech Support is included on every TV purchased from The Big Screen Store. Coverage is for as long as you own the TV. We help with the TV itself and any equipment you've connected to it.